Privacy Policy from Geyser Grid

Geyser Grid values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our services, or engage with our eco-tourism and volcanic exploration offerings. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

1.1 Personal Data You Provide Directly

This includes information you voluntarily provide to us when you:

• Book a volcanic hike, geothermal spa experience, or educational tour.
• Purchase adventure travel packages or sustainable tourism consulting services.
• Sign up for newsletters or promotional materials.
• Participate in surveys or provide feedback.
• Contact us directly via email, phone, or our online forms.
• Create an account on our online platform.

The types of personal data collected may include: full name, email address, phone number, physical address, date of birth, passport information (for international travel), health information relevant to tour safety (e.g., allergies, medical conditions), payment information (processed securely by third-party providers), and emergency contact details.

1.2 Usage Data

When you access our online platform, we may automatically collect certain information that your browser sends. This Usage Data may include your computer's Internet Protocol (IP) address, browser type and version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

1.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

• Session Cookies: Used to operate our Service.
• Preference Cookies: Used to remember your preferences and various settings.
• Security Cookies: Used for security purposes.

2. How We Use Your Information

Geyser Grid uses the collected data for various purposes:

• To provide and maintain our services, including processing bookings and managing tour logistics.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our services.
• To monitor the usage of our online platform.
• To detect, prevent, and address technical issues.
• To send you newsletters, marketing or promotional materials and other information that may be of interest to you, based on your preferences.
• To ensure the safety and well-being of participants on our tours and experiences.
• For sustainable tourism consulting, to provide tailored advise and solutions.

3. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Geyser Grid's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Geyser Grid may process your Personal Data because:

• We need to perform a contract with you (e.g., fulfilling your booking).
• You have given us permission to do so.
• The processing is in our legitimate interests and it is not overridden by your rights.
• For payment processing purposes.
• To comply with the law.

4. Disclosure of Your Information

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Geyser Grid may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Geyser Grid.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and comply with data protection standards.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Data Retention

Geyser Grid will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

In certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Geyser Grid relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our physical address below.

8. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

9. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: